Terms of sale

1. Scope of application / Convention of proof

The present General Conditions of Sale (hereafter called the
"Conditions") are applicable to the orders of products available on the site of on-line sale of the company RaidLight (hereafter called the "Product(s)") accessible via the following link: www.raidlight.com (hereafter the "Site").

The present Conditions are applicable between the parts (hereafter the "Parts") defined below:
- the company Raidlight, simplified joint-stock company with single partner, with a capital stock of 2 000 euros, registered with the Trade and Companies Register of Grenoble under the number 884 965 823, whose registered office is located: chemin de perquelin 38380 SAINT PIERRE DE CHARTREUSE,(hereafter "us"),
- the customer defined as any person fulfilling the conditions defined in article 2.1 and placing an order via the Site (hereinafter "you").

The Conditions apply exclusively to orders delivered in metropolitan France to the attention of private customers acquiring Products for non-professional consumption. For sales intended for professionals, we refer to the general terms and conditions of sale reserved for professionals. Only legally capable persons who are not under guardianship and who have a postal address in metropolitan France, excluding Corsica, may place orders on the Site.

The fact of placing an order on the Site implies your full and unreserved acceptance of these Terms and Conditions.

The terms and conditions of the promotional offers offered temporarily will be specified on the Site.


During your first order on the Site, you will be asked to create a customer account. The opening of your customer account gives you automatic and immediate access to :
- Reward points whose conditions are described in these Terms and Conditions (hereinafter the "reward points");

We reserve the right to modify these Terms and Conditions without notice and at any time by specifying the date of entry into force of the new Terms and Conditions, it being specified that for any order placed before the entry into force of the new Terms and Conditions, the previous Terms and Conditions will remain applicable. Any order placed on the Site will be governed by the online Conditions at the time of validation of the order.

The Parties agree that written documents in electronic form are accepted as a valid medium in the same way as written documents on paper. The Parties agree to keep the computer records so that they can constitute faithful and durable copies within the meaning of Article 1379 of the Civil Code, of any electronic exchange, order, order confirmation or any other document that the Parties may exchange in the context of orders and purchases made on the Site in accordance with these Terms and Conditions.

2. Order

2.1. Conditions

To be able to place an order for Products, you must meet the following cumulative conditions: - complete all the information required for payment, delivery and any other information required when you create your customer account; - be the holder of a valid bank card or an active PayPal account.

2.2 Procedure for placing orders - Validation of orders

 

 

When creating your customer account, you create your login and password. You take care to protect your password and do not disclose it. Indeed, it is important to note that you are responsible for any purchase made with your identifier and your password, even if it is not your doing.

Once connected to your customer account using your identifier and password, and after having selected the chosen Product(s) by clicking on the link "Add to the basket", you then follow the order validation process up to the page "Basket/Order Summary".

 

If you are not connected to your customer account or if you do not have one, the site will invite you to connect or create one

You must validate your basket by clicking on "Validate my basket". You then enter the ordering process which will be finalized by the conclusion of the sales contract between you and us.

The ordering process is made in 2 steps:
- Choice of delivery method and place of delivery.
You choose in particular the place of delivery of the Products which can be done either directly at home or in the Relay Point of your choice.

If you choose home delivery, you will be asked to select a consulting store which you can contact for all requests concerning the Products. If you do not select an advice shop, the one close to your home will be selected by default automatically.

- Choice of payment method

 

Be sure to modify your order before confirming it definitively.

It is specified that the characteristics of each product are available on the page of the said product.

In accordance with law 2014-344 of 17 March 2014, before confirming your order, a summary of the main characteristics of the order containing the description of the Products, the delivery and billing address, the total price including VAT, the method of payment and the delivery times/postage applied, will be displayed.


After checking the above elements, finalize your order by checking the box "I accept the general terms and conditions of sale and I understand that placing this order requires payment", then by clicking on the link "Place the order".

You will then be redirected to the payment page.

We reserve the right not to accept an order in the event of
non-compliance with these Terms and Conditions, in the event of errors or anomalies in the order (e.g. quantities ordered unsuitable for private or family use), in the event of a payment incident or suspicion of fraud and/or abuse.

Your order will be confirmed by sending an email from us indicating the order number as well as the details of the order to the email address you have provided. Make sure you keep this confirmation email until delivery of your order as you will be asked for it at the Relay point or during home delivery.

 

3. Prices - Payment - Product Availability - Delivery Charges

4. Delivery

 5. Right of Return

 

The exercise of the right of withdrawal is expressly excluded for any personalized Product. It is reminded that a personalised Product is understood to mean any Product adapted or modified in an irreversible way and in particular any Product drilled and assembled according to the customer's specifications transmitted at the time of placing the order.

5.1. Conditions

You benefit from a right of withdrawal for Products purchased on the Site, with the exception of personalized Products, within thirty (30) calendar days following receipt of the Products.You must express your decision to use your right of withdrawal by contacting the Customer Service directly before the expiry of the period via the following page: Customer Service - e-commerce return. The Customer Service will tell you the procedure to follow and will give you a return number which will be confirmed by email.You can also send your request on plain paper to the following address: RAIDLIGHT - Customer Service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France. We propose you the following model :Example of withdrawal form- To the attention of RAIDLIGHT - Customer service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France and, when available, its fax number and its e-mail address]:- I hereby notify you my withdrawal from the contract concerning the sale of the Product(s) for the following: .......................................................................................................................... - Ordered on ................................... /received on ................................... - Order number:- Name of the customer(s):- Address of the customer(s):- Signature of the customer(s)Regardless of the method of delivery chosen (home delivery or delivery at a Point of Delivery), if you exercise your right of withdrawal, you must return the Product to us within thirty (30) days at the latest from the date of confirmation by email received by our Customer Service. The return of the Product is made to the following address: RAIDLIGHT VERTICAL - Chemin de perquelin 38380 SAINT PIERRE DE CHARTREUSE.The Product must be returned in its original packaging (including the instruction manual, labels and accessories) to the address indicated above, in perfect condition so that it can be marketed as new, accompanied by the return number.In the event of multiple orders (of several products), the withdrawal period runs from receipt of the last product.The return costs may be at your expense, this information being specified on the Site as appropriate, on the following page: www.raidlight.com/raidlight-shipping-returnsWe reserve the right to refuse the return of a Product and not to proceed to its refund:- in case of non-compliance with the above-mentioned procedure of return;- in general if our Customer Service is unable to identify you or the order (order number, return number, contact details, etc.),- if the Product is not in its packaging and in its original condition (documents and accessories).A deduction on the refund may be applied when the returned Product has obviously been used beyond the simple test.

 

5.2 Reimbursement

Reimbursement of the Product (and the initial delivery costs) will be confirmed by email and will take place within a maximum period of fourteen (14) days from the day we have been informed of your decision to make use of your right of withdrawal. However, we reserve the right to defer the refund until the date of actual receipt of the Product.In the event of partial cancellation from an order, we will only refund the Product(s) that are the subject of the cancellation.In case of payment of all or part of your order with your reward points, the part paid with your reward points will be credited back to you. The difference paid with another means of payment will be refunded to you if necessary.We reserve ourselves the possibility of refunding an express delivery at the rate of the standard delivery.

 

 

6. Reward points

 

6.1. Terms and conditions of "reward points" and use of reward points

Each order placed on the Site gives you the right to an amount corresponding to 5% of the amount (including VAT) of your order virtually credited to your reward points after expiry of the withdrawal period if it is not used. The amount credited to your account is to be used on a future order on our Site. Indeed, the reward points can only be used for purchases on the Site. In addition, only purchases made on the Site can be used to fund the reward points account.It is specified that the contents of your reward points account is virtual and can in no case give rise to a payment in cash or by transfer to your account of the equivalent in euros. The account is personal and its contents cannot be transferred to another person.When placing a next order on the Site, you can decide whether or not to use your reward points. If you decide to use your reward points, the following rules will apply:- If the amount of your order (including all taxes) exceeds the amount of your reward points, the entire amount of the account will be used and you will have to pay the difference with another means of payment available on the Site (see article 3.3);- If the amount including all taxes of your order is less than the amount of your reward points, the amount of the order will be debited from the total amount of your account.In the event of cancellation of an order whose payment was made in whole or in part with the reward points (without exchanges), the part paid by means of your reward points will be re-credited to it.6.2. Duration of validityThe amount credited to each order placed on the Site can be used within 365 days of the date of the order concerned (365 days rolling for each order). Beyond this period, the amount credited to your account relating to the corresponding order will be lost.Ex: You placed an order of 100€ on January 1st. Your account will be credited with 5€ if you have not used your right of withdrawal within 14 days. These 5€ can be used within 365 days following your order, i.e. before December 31st. Otherwise, these 5€ will be lost definitively and deducted from your account, independently of any other amount that will have been credited to your account in relation to other order(s) placed during the year. 

 

7. Guarantees

 

We remind you that certain Products require assembly and/or adjustment by a professional.In general, all the indications relating to the use of the Products and in particular the safety rules linked to these Products appear on the instructions for use delivered with the Product.7.1. Legal guaranteesYou benefit from the application of the legal guarantee of conformity of the Products (Articles L217-4 and following of the Consumer Code) as well as the legal guarantee of hidden defects (Articles 1641 to 1649 of the Civil Code) which run for a period of two (2) years from the date of delivery.Article L217-4 of the Consumer CodeThe seller delivers goods in conformity with the contract and is responsible for any defects of conformity existing at the time of delivery. He is also liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility. Article L217-5 of the French Consumer CodeThe action resulting from the lack of conformity is time-barred after two years from the date of delivery of the The goods comply with the contract:1° If they are suitable for the use usually expected of a similar good and, where applicable : - if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. Article L217-12 Consumer CodeThe action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.Article 1641 Civil CodeThe seller is bound by the warranty for hidden defects of the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them. Article 1648 paragraph 1 Civil CodeThe action resulting from defects must be brought by the purchaser within two years from the discovery of the defect.7.2. Disclaimer of WarrantyExcluded from these guarantees are damages resulting from the following elements:- failure to comply with the installation, use and maintenance instructions for the Products,- use of the Products not in accordance with their intended purpose,- deterioration and normal wear and tear of the Products,- modification of the Products, or an impact by torsion, compression, fall or abnormal impact of the Product.7.3. Implementation of guaranteesAs part of the guarantees you benefit from, we undertake, according to your choice, to:- refund the Product in full (with return of the Product according to the same terms and conditions of Article 5) or issue a credit note to be used on a future order on our Site corresponding to the amount of the new Product initially purchased,- repair the Product if this is possible and return it to the address indicated by you.

 

8. After Sales Service

9. Customer Service

 

For any question about a Product, an order follow-up, the exercise of the right of return or to make use of the guarantee: our Customer Service is at your disposal at the times indicated on the Site at the following number: +334 76 53 35 55. You can also contact our Customer Service:- by e-mail at the following address: contact.uk@raidlight.com- by mail: RAIDLIGHT - Customer Service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France.